Refund policy

"Refund Policy – Customcarfootmats"

In this refund policy, the expressions "we", "our" and "us" refer to Customcarfootmats.

Please read and understand our store's refund policy before making a purchase. We take stringent measures to ensure that the customized car mats delivered to you are in perfect condition. All customized "Customcarfootmats" products sold are "FINAL SALE", unless otherwise stated below.

 Refund or Claim

Customers have a "45 days return period" from the date of delivery.

To be "ELIGIBLE" for a refund or claim, your product(s) must meet these requirements:
- All products must be returned to "Customcarfootmats" to receive a refund.
- The product must be in "original condition", undamaged, and in its"*original packaging".
- We reserve the right to modify the specifications and designs of our product when required after delivery.
- We cannot accept returns or exchanges for custom-made car mats due to incorrect orders, changes in preference regarding style, fit, or color, event cancellations, or any other reason.

For product(s) with "fitting issues, complications, or damages caused in transit", we offer "free revisions" to adjust the specifications. If the customer prefers a refund instead, the mats must be returned to us.

If defects are found in relation to the contractual obligations, "Customcarfootmats" reserves the right to either (i) provide a replacement or (ii) resolve the issue through an adjustment, repair, or full/partial replacement. In this case, the customer cannot cancel the purchase.

If "Customcarfootmats" fails to provide a replacement or resolution within "45 days" of the complaint, the customer has the right to cancel the purchase. The original mats must be returned to us to process the refund.

"NOTE:" A "35% restocking fee" will be applied to all returned customized products to cover material and workmanship costs, regardless of the reason for return or claim.

- Shipping Returns

Due to high shipping rates, we "DO NOT" offer free returns for all orders. Customers are responsible for all return shipping costs, including postage, duty, tax, and packaging fees.

Once we receive your returned product, we will inspect it. If it is "unused" and in its "original condition", the return will be approved, and a refund will be processed. Refunds will be credited to the original payment method within "14 days".

To initiate a return, please email "contact@customcarfootmats.com". We will provide you with a "Shipping Address" and a "Return Code" that must be included in your shipment. We strongly recommend using a secure and trackable shipping service, as "Customcarfootmats is NOT responsible for lost shipments".

- International Custom Duties

International shipments may be subject to import taxes, which are imposed upon arrival in the destination country. "Customcarfootmats" has no control over these charges and "WILL NOT" accept return or refund requests due to import duties.

Additionally, we are "NOT responsible" for any customs delays caused by your selected shipping service when returning your order. We recommend contacting local customs authorities for further information regarding import taxes.

- Order Accuracy and Address Errors

Customers are solely responsible for entering the "correct car details and shipping address" when placing an order.

If a custom-made order is "manufactured and shipped incorrectly due to customer input errors", "Customcarfootmats" will "NOT" bear the costs of producing a new item or redirecting the shipment to the correct address.

- Order Cancellation Policy

Each car mat is custom-made to fit specific vehicle specifications. Therefore, we only accept "cancellation or modification requests within 24 hours" of order placement.

"NOTE:" Cancellations are subject to a "15% transaction processing fee" to cover costs related to payment processing and restocking, if applicable.

To modify or cancel your order, please contact our customer service team at "contact@customcarfootmats.com" within the specified time frame.

Once production has started, the order "CANNOT" be canceled or changed. If you wish to seek a refund after shipment, you will need to receive the item first and then discuss refund or return accommodations with our service team.

For more information or inquiries about this Refund Policy, please contact us at "contact@customcarfootmats.com".